Problem & Business Goals
Problem
We were losing too many deals because our HR solution was incomplete, particularly in the scheduling area.
Business Goal
To sell our payroll and time clock solution to the HR buyer persona who influences the buying decisions for many small- to medium-sized businesses.
Research & Validation
Customer Success Team
Based on feedback from our customer success team and sales, this feature was the top request from our current customers.
Voice of the Customer (VOC)
Through a handful of customer interviews, we collected feedback on why they requested this feature and the pain points around their workflow.
Customers
Company Owners
They needed a way to see labor costs and variances and how that would affect their payroll budget.
People Managers
As the boots on the ground, they need to easily create, read, update, and delete shifts and compare that to actual time worked.
Employees
They needed to see when they work and have the ability to switch shifts or request coverage.
Problem Statement
Companies use different tools to manage their employees' schedules making it hard to predict their labor costs and keep track of scheduled time and actual time worked.
Product Requirements
User Stories were created for each persona that addressed the problem statements, HMW, and how we defined success.
Final Designs
