Incompetent Research Skills Curb Users’ Problem Solving
Incompetent Research Skills Curb Users’ Problem Solving by Jakob Nielsen. This is a great read on search skills and how the better search gets, the more dangerous it gets.
For today’s Web design projects, we must design for the way the world is, not the way we wish it were. This means accepting search dominance, and trying to help users with poor research skills.
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